HELP Frequently Asked Questions

Q: How do I get started at WIN29?
A: We offer players the option of playing for free or play in VIP mode. The free option is a great way to test out a site's software prior to wagering any money. Once you've tried the free option, you're onto playing for real money play in VIP mode, and real excitement! To do this you're required to set up an account on WIN29 and deposit some money either from Liberty Reserve or Webmoney account into your WIN29 account to convert it to points, a simple and painless procedure. Registration and playing on our website are free of charge, once completing the sign-up process you're issued an account and password so that you can access your account to deposit or withdraw funds whenever you wish.

Q: I want to play but I don't have Liberty Reserve or Webmoney accounts, what can I do?
A: You can create free accounts at LibertyReserve.com or wmtransfer.com at anytime.

Q: Can I exchange money from Liberty Reserve and Webmoney to cash?
A: Yes, as long as you have money in your Liberty Reserve account or your Webmoney account, you can sell or exchange your money to some online agents for cash in USD or other currencies, there's a list of exchangers available on WIN29 home page that you can have a look.

Q: How long does it take to have points in my account after I deposited?
A: Right away, when you finished the transaction, if everything runs smoothly it won't take a minute.

Q: How can I change my e-mail address or my password?
A: You have to [Login] into WIN29 and click on [Modify Account] You can change your personal information, your e-mail and your password there.

Q: What if I forgot my password?
A: If you're having trouble with your password or have forgotten it, get a new password here.

Q: Will points in my account be transferred into my Liberty Reserve or my WebMoney account if I request?
A: Yes, if you have points in your accounts you can request WIN29 system to change your WIN29 points into Liberty Reserve or Webmoney whenever you like.

Q: When will the money be transferred in to my Liberty Reserve or WebMoney account after I request?
A: After about 1 minute to 10 minutes.

Q: Why there's an error message "Under review" occurs when I request to transfer my points?
A: You should check your Liberty Reserve or Webmoney account to see if your account has been locked or not.

Q. Can I use money from my Liberty Reserve or Webmoney to play directly on WIN29 under U.S. Dollar (USD) instead of having points?
A: No! You have to convert USD to "points" by deposit your money to WIN29 and the system will convert your money to points in order to play, all game results in WIN29 will be calculated by points.

Q: Can I create many accounts at WIN29?
A: Yes. However, there's no benefit of doing this, we do not encourage you to have too many accounts, and you should have only one account, too many accounts may result in difficulty for managing.

Q: I do not know the rule of games, where can I find the instruction?
A: Every game has its own instruction, you can check out the rules at the instruction of the game.